There could be various reasons why you might encounter difficulty accessing a specific feature or section in Qase. In this guide, we outline troubleshooting steps to help you address and resolve these issues.
Subscription Plan:
One common factor affecting feature accessibility is your workspace's subscription plan. It's essential to verify the current plan your workspace is utilizing to rule out any limitations. If there has been a recent downgrade in your subscription, it might explain why you no longer have access to a particular feature. By checking your current subscription plan, you can quickly eliminate this as a potential cause.
N/B: If you are not an Owner/Administrator role or a Billing type then you will need to reach out to any user with this role to confirm the subscription status. Additionally, you can reach out to us to verify.
Roles:
Access to certain features or sections is often tied to role types, with distinct permissions associated with each role type in Qase. If you find that a feature is not visible or accessible, your role might have restrictions. Navigate to the users section to confirm your role type and click to view your role type in order to see what you have access to.
In conclusion, troubleshooting feature access in Qase involves a systematic approach, including checking your subscription plan and understanding the permissions tied to your user role. By following these steps, you can efficiently identify and resolve issues hindering your access to specific features or sections within the platform.